Curriculum Vitae

Objective

Find a position that enables me to continue to learn and grow while excelling professionally as a leader, technologist, and thoughtful team contributor to the workplace and world at large.

Education

Bucknell University Lewisburg, PA
Bachelor of Arts dual degree in English and History | January 2007
Cumulative GPA: 3.7 / 4.0

Honors

Graduated With Honors (Thesis and Defense)
Dean’s List (all semesters)

Work Experience

Head of Delivery

Sepio Systems, Inc.—Rockville, MD | September 2022 – May 2023

  • Promoted to position to stand-up operations including Customer Delivery, Customer Success, and Customer Support
  • Developed and implemented a proper onboarding process to ensure new customers succeeded with the Sepio product
  • Worked with Sepio customers in-person and remotely to ensure needs were understood and addressed
  • Created tools to evaluate and track customer health and needs
  • Served as the Customer Advocate and Voice, working with the Product team to ensure future designs met or exceeded the needs of current and future customers
  • Implemented a modern Salesforce Support ticketing system to ensure customer requests were addressed
  • Designed and deployed global SaaS infrastructure in Microsoft Azure for customer production deployments
  • Documented on-premises and cloud infrastructure utilizing Netbox for IPAM and DCIM, and Visio for architectural diagrams
  • Deployed New Relic monitoring for production systems and responded to alerts
  • Documented Sepio product and support procedures to ensure efficient resolution of issues
  • Worked closely with Sales Engineers to ensure product knowledge was disseminated and a smooth transition from pre-sales to post-sales was achieved
  • Created and managed the Sepio appliance (STIG-hardened OVF) for customer on-premises deployments
  • Managed Kiteworks platform for secure distribution of software, licensing, and support files
  • Managed Sepio product licensing for all customers
  • Continued many responsibilities from previous position of Senior Systems/SecOps Administrator

Senior Systems/SecOps Administrator

Sepio Systems, Inc.—Rockville, MD | November 2021 – September 2022

  • Responsible for corporate Active Directory and other access control mechanisms
  • Redesigned and deployed a modern Azure cloud architecture utilizing best practices
  • Automated Microsoft 365 and Azure to improve efficiency and security of operations
  • Managed corporate DNS
  • Deployed corporate security solutions such as password and secrets management platforms
  • Managed EDR and Email-filtering solutions
  • Conducted corporate security training, as well as sending out security bulletins
  • Responded to security threats with remediation and reports to ensure management remained informed of all incidents
  • Deployed and maintained corporate firewall and networking solutions for multiple offices
  • Wrote, edited, and deployed corporate security policies
  • Helped secure ISO27001 and ISO27017 security certifications for Sepio
  • Monitored and resolved problems with Sepio cloud-hosted solutions
  • Worked with customers to resolve problems with the Sepio product and its deployment
  • Redesigned and redeployed the cyber laboratory including ESXi and networking infrastructure, as well as all manner of attack tools and operational technology
  • Helped design hardware to solve specific problems with regard to cybersecurity infrastructure testing
  • Deployed critical testing environments for complex solutions such as Forescout and Splunk
  • Documented both cloud and on-premises systems utilizing Netbox and Visio
  • Worked with the Product team to resolve problems and refine the Sepio product
  • Worked with the Development team to resolve integration issues with other vendor solutions
  • Worked with the Sales team as an infrastructure and networking expert
  • Created and maintained vendor relationships for the procurement of necessary equipment
  • On-boarded and off-boarded employees utilizing best practices to ensure corporate security
  • Deployed new systems to employees utilizing Microsoft InTune
  • Managed one FTE and several interns, instilling digital empathy throughout the company

Cybersecurity Offiver

St. John’s College—Annapolis, MD and Santa Fe, NM | July 2021 – November 2021

  • Developed and maintained cybersecurity policies and strategies, incorporating industry best practices and local, state, and federal regulations
  • Responded to security breaches, coordinated communication with management, vendors, staff, and the public
  • Interacted with end users to review and assess system dependencies, confidentiality, integrity, and system availability in order to identify necessary controls and protections
  • Developed system and process recovery plans to support resilience and reliability goals; ensured users are trained on appropriate response protocols
  • Developed and kept up to date a cybersecurity strategic plan and associated policies for the College, ensuring industry best standards are applied to all College systems and data, both on-premises and within Cloud-based platforms
  • Administered and supported College security systems, including networking, firewalls, VPNs, SIEMs, Secure Identity and Access Management systems, and employee educational efforts to safeguard the College’s systems against threats both internal and external
  • Responded to security threats and breaches with remediation and reports to ensure management remained informed of all incidents
  • Worked with College offices to ensure the cybersecurity strategic plan and associated policies are followed regarding business applications
  • Instituted a continuous improvement process for existing cybersecurity solutions
  • Collaborated with the application development team and system architects to ensure alignment with cybersecurity strategy
  • Oversaw activities related to vulnerability scanning, anti-virus software and Host Intrusion Prevention System (HIPS)
  • Developed and promoted cybersecurity awareness programs
  • Oversaw systems penetration tests and corrective action plans through third party vendors
  • Operated Firewalls, VPNs, SIEMs, Secure Identity and Access Management Systems
  • Evaluated all current and proposed applications and tools and approved or rejected their use collegewide
  • Continued all responsibilities from previous position of Senior Network Manager

Senior Network Manager

St. John’s College—Annapolis, MD and Santa Fe, NM | February 2016 – July 2021

  • Redesigned a multi-campus network to improve security, stability, manageability, and efficiency
  • Forensically analyzed computer and network security incidents and wrote detailed reports for the organization and authorities
  • Designed, installed, maintained and troubleshooted VPN connections between campuses, third-party data centers and Microsoft Azure to allow communication to critical infrastructure and applications
  • Designed, installed, maintained and troubleshooted GlobalProtect VPN for clients on both campuses
  • May 30, 2023Utilized Python and Ansible to automate network device programming, inventory, management and backup
  • Developed a tailored network monitoring and warning system, using Linux and Python, to monitor vital infrastructure, including firewalls, routers, switches, UPS systems, and environmental conditions
  • Ensured off-network hosted applications and services remained reliable and stable for all users
  • Established enterprise-wide documentation using Python, Visio, Netbox, and PatchManager
  • Managed the Networking and Telephony Team on the Santa Fe campus
  • Continued all responsibilities from previous position of Network Manager

Interim Director of Information Technology Services

St. John’s College—Annapolis, MD and Santa Fe, NM | June 2019 – November 2019

  • Led a team of ten FTEs through a period of uncertainty, under-staffing and restructuring
  • Implemented new policies to ensure hosted data security, while improving login efficiency
  • Implemented new security to help protect from phishing and other scams plaguing the institution
  • Worked with College offices and counsel to ensure FERPA and HIPAA compliance
  • Worked with offices across both campuses to ensure technology expectations were defined and met
  • Developed customized training to educate Staff and Faculty on network and personal security
  • Reestablished vendor relationships and organized billing to ensure payments were processed on time
  • Organized licensing with a multitude of vendors for a variety of applications and devices
  • Designed and launched a new helpdesk ticketing and solutions portal to improve office efficiency
  • Hired and trained new staff to fill vacant positions and reestablish office foundations
  • Wrote job descriptions to create new positions and ensure existing positions were correctly represented
  • Developed a new budget for student aide positions, to more accurately reflect additional staffing needs
  • Reestablished a documentation foundation to help the office more efficiently combat incoming problems
  • Procured technology and software for deployment by the ITS office

Network Manager

St. John’s College—Annapolis, MD | July 2009 – February 2016

  • Designed, installed, maintained and troubleshooted campus optical fiber and copper cable plants for data, telephony and video
  • Designed and maintained TCP/IP addressing space and domain name space
  • Installed, configured, maintained and troubleshooted Cisco, Aruba, Meraki, Dell and HP data network equipment, such as routers, switches, controllers, and wireless access points
  • Designed, configured and installed a modern, centrally-managed, campus-wide wireless network
  • Installed, configured, maintained and troubleshooted Juniper and Palo Alto firewall systems
  • Installed, configured, maintained and troubleshooted telephony network equipment, including Fujitsu 9600 PBX switch, IVS and AVST voice mail systems, and telephone handsets
  • Configured, maintained and managed Avaya VoIP network equipment, including gateways and IP phones
  • Documented network and telephony topologies and implementations via Visio and Wiki
  • Served as a Project Manager/Analyst for wiring and building renovation projects and a point of contact for network contractors and service personnel
  • Managed vendor relationships and the purchasing of technology
  • Collaborated with Information Technology Services (Annapolis and Santa Fe), Buildings and Grounds and other offices to ensure a sufficient level of network performance, reliability and security
  • Setup Linux servers to monitor network traffic with MRTG, Smokeping, and Netflow
  • Setup and managed Intrusion Detection Systems and kept up-to-date on network security threats
  • Setup and managed virtual network environments to test a variety of network configurations, devices, capabilities, variables and tools
  • Investigated, recommended and implemented new technologies and services to ensure appropriate network performance, reliability, security and functionality
  • Managed and maintained Linux DNS Servers
  • Provided technical support for ID card, card access and meal plan application systems
  • Served as American Registry for Internet Numbers (ARIN) Point of Contact

Interim ITS Lead

St. John’s College—Annapolis, MD | September 2012 – January 2013

  • Project Leader for technology integration in a new building project, including network and telephony design, contract negotiation, vendor coordination, installation, collaboration with construction contractor, foreman and inspectors, all through the deployment of systems and training of staff
  • Project Leader for technology integration in a building renovation project, including network and telephony design, contract negotiation, vendor coordination, installation, and collaboration with construction contractor and foreman
  • Worked on-site with vendors and construction foreman to ensure the proper implementation of network design and solved unforeseen issues as they occurred
  • Attended meetings between college and contractor to ensure proper installation of technology
  • Organized and submitted budgets for approval by the Treasurer’s Office for projects

Interim ITS Lead

St. John’s College—Annapolis, MD | July 2009 – January 2010

  • Developed and implemented technology recommendations and associated policies for a modern Admissions Office initiative
  • Developed and implemented a Printer strategy to consolidate inventory, reduce costs and energy consumption, and free much-needed time for the department
  • Facilitated a network bandwidth upgrade that increased bandwidth eleven-fold while reducing costs significantly
  • Facilitated a telephony upgrade that improved capabilities while reducing costs significantly
  • Implemented sorely needed documentation infrastructure via a college-wide wiki to quickly reestablish a foundation to build from and make more efficient use of student employee resources in the face of under- staffing
  • Wrote reports to clearly communicate technology needs and strategies for the college
  • Communicated with offices to ensure technology needs were fulfilled
  • Established relationships with a multitude of technology-related vendors

Desktop Support Specialist

St. John’s College—Annapolis, MD | January 2007 – June 2009

  • Deployed and supported Windows, Linux and Apple OS desktops, laptops, and peripherals
  • Generated images with Symantec Ghost and OS X for deployment and restoration of systems
  • Provided data recovery services for local computer systems
  • Maintained an in-depth knowledge of computer hardware
  • Provided support of server hardware, including installation, maintenance and backup
  • Provided support of network hardware, including wiring, and switch and router setup
  • Provided support of telephony hardware, including wiring, terminating and setup of phones
  • Assisted in managing the campus telephony system: Fujitsu 9600 via EMML
  • Maintained and managed Blackberry Enterprise Server and devices
  • Maintained an in-depth knowledge of security threats to systems
  • Responded to security and virus / spyware threats on systems
  • Maintained student and faculty computer labs and associated peripherals
  • Redesigned and implemented lab and office layouts for greater efficiency and aesthetic value
  • Documented both new and old procedures for a variety of reoccurring tasks
  • Communicated with students, faculty and staff to understand and provide for their needs

Techdesk Advanced Support (TAS)

Bucknell University—Lewisburg, PA | September 2004 – January 2007

  • Achieved highest tier senior student employee
  • Led workshops on how to disassemble and reassemble laptop computers of all brands
  • Developed tools such as BartPE used by Bucknell technicians campus-wide
  • Documented via wiki tools and procedures for the Techdesk and TAS
  • Documented via video procedures for disassembling Bucknell Program laptops
  • Awarded six G.E.M. awards for excellence in the workplace
  • Cleaned, updated and maintained computer software and hardware systems
  • Used Customer Service Training to clearly and politely communicate with clients

Public Speaking Experience

Sepio Sales Kick-Off

Sepio Systems, Inc.—Lisbon, Portugal | January 2023

Speaker: Customer Success: Launching the Rocket, a presentation detailing the importance of the customer and their voice in product development, highlighting the process of standing up Customer Success beginning with Onboarding, Support, and Adoption

On Second Thought (TEDx Event)

St. John’s College—Annapolis, MD | January 2020

Speaker: The Data We Cannot See, a talk about the evolution of data and its use, how it has accelerated in the 21 st century, and what it means for us both as individuals and collectively as a species, with the goal of opening the minds of the audience to see past convenience and understand their data as both a commodity and tool, neither of which they currently control

Hack the Planet

St. John’s College—Annapolis, MD and Santa Fe, NM | Spring and Summer 2018

Presented and demonstrated cybersecurity threats used by malicious actors to inform the community

Kalman Research Symposium

Bucknell University—Lewisburg, PA | Spring 2006

Presented paper Pattern, Prosody, and Physiology in the Poetry of Emily Dickinson and fielded questions from the audience on the presented paper